Hello
We have a windows 10 machine and installed syncro agent but the service dont start. Anyone seen this before?
Thank you
It could be an AV or Firewall preventing it from launching, is anything coming up in the Event Viewer? Additionally, Is .NET 4.6.2 or higher installed and updated?
I’d suggest configuring the whitelist: https://help.syncromsp.com/hc/en-us/articles/115002535954-Installing-a-Syncro-Agent-on-a-Device#minimum_requirements
If you need to do a fresh reinstall, an uninstallation tool can be found at the bottom of this page- you will need to reboot after uninstalling. https://help.syncromsp.com/hc/en-us/articles/115002535954-Installing-a-Syncro-Agent-on-a-Device#troubleshooting
If it still gives you trouble after that you can zip up the install logs under C:\ProgramData\Syncro\logs and send them to help@syncromsp.com