Syncro octopus icon showing in bar, cant remove

[miles]

I have a Syncro octopus icon showing in the bar, I

cant figure out how to remove it. Click on it does nothing. My branded Icon is also there and is working fine. Any help would be great.

[Alexandra]

Hi Miles, that’s interesting- if you open up the task manager does this icon show anywhere on the processes list? If not, is it persisting after a reboot?

[miles]

I dont see a process with this icon, and yes it is there after a full reboot. this had the v1 agent on it originally but looks like it upgraded fine.

[Alexandra]

Odd, I have never seen that before! I would recommend reinstalling the agent. When you go to install again, generate a new installer from the ‘new asset’ button. My suspicion is that there’s something leftover from the older version.

[miles]

I always find this funny, do you guys forget your product caters to computer techs. Of course, I have already tried uninstalling the agent. I used the term command provided in the KB article. Yes, I created a new installer and ran it. These are the 1st basic steps anyone should do. After that, I posted here. Hopefully, you have another suggestion. Do you have a deeper removal script like there is for windows when it doesn’t uninstall cleanly?

[Alexandra]

If it’s not stated as something that has been tried, then I do mention it. I could be talking to anyone, not just computer techs, and it’s good to hear back on what steps have been tried or not so I know what to rule out. If I assumed, I’d often be wrong.

I’m going to start a ticket for you so you can send over the icon file and we’ll see if we can get that cleared up.

[jordanritz]

I’m right there with you when it comes to getting support feeling like the first couple steps are things anyone should have done… until I start reading posts in some IT forums and remember just because someone is a computer tech doesn’t mean they necessarily think through all the things they should have tried before asking for help.

ps, I don’t recall running into Alexandra until the last 2 or 3 months, but she’s typically pretty spot on with guidance. Obviously, you have little bit more interesting bug than most.

[miles]

Yeah, I’m working on it. I see those questions in those groups too. I am trying to remember there’s the reason for the term “trunk Slammer” LOL. They make us all look bad