Syncro please have the ability to put the technician availability online, offline, away, busy, or even have queues, reports. Our clients love the ability to chat to us but we have no control how to direct the availability of the chats or possibly have a queue.
You should be able to set the right expectations for your customers in the policy settings for chat. Check the away message. That will post your message to the end user after 2 minutes of inactivity after they open a chat, and it occurs once per chat interaction. So you can say like “We normally respond within 2 business hours” or something to that effect. Chat is designed to be an async/queue system by design.
Thanks I believe that is already set.