Support needed for an urgent ticket

Hey Syncro Users - we have a fire - 8 companies have invoicing problems going over to Xero, and later in the day, all 8 companies are gone! Assets are scattered throughout all clients. We are at a work stop as we are thinking we will have to do a restore.
We have called support, created tickets, etc., and cannot get a response. Does anyone know how we can escalate this and get feedback? If we have to do a restore, we would like to have it done so we can do a clean-up this weekend. Please help with any suggestions~!

Hey Liz,

I know I spoke directly with you a few days back. Just confirming this is sorted now.