Offer additional ACH integration options. Start with Stripe… Then Authorize.net…
WorldPay is non-responsive, too expensive for a monthly fee,
and has frustrated a significant number of users to the extent that they are interested in alternatives.
Please, reference FB post from a few months back that got some interest:
Yeah, I feel like there’s some kind of contract or kickback that they’re getting that’s keeping them from adding additional ACH providers. Stripe is by far the easiest, and the most economical I’ve found for processing ACH’s online. There is a little bit longer of a processing time for Stripe, but not unreasonable.
All my business clients pay by ACH. I have been trying to get a hold of worldpay myself to get ACH setup but I got one phone call from them one evening when I was in the middle of dinner, tried to return the call. No answer, left a voicemail and haven’t gotten so much as an email, phone call, nothing.
The customer ticket and billing portal was one of the main reason why I chose Syncro, but considering all these issues with ACH with world pay is definitely starting to make me wish I had waited another month to make sure I could get worldpay setup instead of just trusting that it would be resolved.
Yes, WorldPay is horrible to deal with. We need ACH through anybody besides them, I’d prefer Stripe, but I’ll take anything but WorldPay. They’re like using AOL dialup when you got broadband available for the same price.