As of last week Friday the splashtop agent is no longer working for remote desktop on a number of our clients Macbooks. Getting the error: We’re having trouble connecting you with Splashtop. Splashtop says: The streamer isn’t online.
I can see the snapshot of the desktop and was able to remote in last week. No policies or permissions have been changed. Could it be a MacOS update that has changed the permissions?
We’re having the same problem. All of our mac splashtop agents have stopped working. I haven’t seen anything pop up in the Known Issues Board, but it seems odd that this would happen across all our mac devices.
Correction: This only seems to be a problem on our M1 mac clients…which account for 95% of mac devices under our care.