Splashtop remote has stopped working on various Macbooks

As of last week Friday the splashtop agent is no longer working for remote desktop on a number of our clients Macbooks. Getting the error: We’re having trouble connecting you with Splashtop. Splashtop says: The streamer isn’t online.

I can see the snapshot of the desktop and was able to remote in last week. No policies or permissions have been changed. Could it be a MacOS update that has changed the permissions?

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I would reach out to our support team if you haven’t already.

We’re having the same problem. All of our mac splashtop agents have stopped working. I haven’t seen anything pop up in the Known Issues Board, but it seems odd that this would happen across all our mac devices.

Correction: This only seems to be a problem on our M1 mac clients…which account for 95% of mac devices under our care.