Splashtop - File transfer not available

Anyone else seeing this when trying to use file transfer? It was working - not sure when it stopped working. I keep trying to use Splashtop, and regret it almost every time.

Screen Shot 2021-12-05 at 12.01.45

I just double-checked and it is working on my end. Did this machine have another RMM instance of Splashtop installed previously? Sometimes that can lead to conflicts.

One solution I’ve seen work most of the time is to remove remote access from the policy, wait until the Splashtop is removed from the machine, re-enable Splashtop, and wait for our agent reinstall it.

Thanks Frank. Working again now - no changes on my part. Odd.