SPF Settings from Training Video leading to Junk Messages


I was in a training session the other day and got the email to ticket setup completed, with the SPF records created, etc. However, whenever I respond from Syncro to the user, the helpdesk@domain.org that I have set up for the Syncro platform ends up in everyone’s junk folder. Is this a setting with the SPF records added to the domain, or do I need to tweak security in O365 exchange? I want ticket status/updates/resolution, etc to hit the inbox of my users, not their junk folder.

Hi @rszablewski

This is what should be added to the domain record:

For reference, here’s the article with the SPF information: Create Tickets automatically from inbound email

Thanks - I have that in there already:

v=spf1 include:spf.protection.outlook.com +ip4: -all

Might just be a security thing in our O365 exchange then. Puzzling!

Have you checked your email with a service like mailgenius?
It helps you to see what can be improved.