We’ve been using Syncro for about 2 years now.
This issue has happened from beginning as far as I know.
Whenever we change a policy that affects a lot of endpoints, it will come up with a error from saying “Sorry! Looks like we had a problem on our end. Gateway time-out”. It’s not our ISP (I’ve tried Cox, Allo, GPC, Verizon), Firewall (tried WG, UniFi, direct connection), Browser (tried Chrome, Safari, Edge, Firefox), OS (Tried Windows, Linux, Mac, iOS, Android). We’ve ruled these all out. Seems to happen when there are maybe 200+ endpoints that it would apply to.
Also happens when we are looking at pending script runs that would typically show a lot of endpoints.
I’ve opened several tickets before and they all basically keep blaming my setup or go to ‘pending engineering’ and eventually closed/deleted maybe?. I’ve got work to do so I can’t babysit these tickets all day.
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…go to ‘pending engineering’ and eventually closed/deleted
Ugh, me too. Bonkers that a pro support process loses tickets, and we have to distrust and track them ourselves.