We received the below alert for an asset, however, upon asset retrieval for testing, we were unable to find the alert in the Windows event logs and all hardware diagnostics came back normal. Where would we find how this alert was triggered?
SMART Failure detected:
HDD name: SCSI\Disk&Ven_NVMe&Prod_SAMSUNG_MZVLQ256\4&3b702f65&0&030000_0
Predict Failure: True
CMD: wmic /namespace:\root\wmi path MSStorageDriver_FailurePredictStatus
PS: Get-WmiObject -namespace root\wmi -class MSStorageDriver_FailurePredictStatus
Did you run gsmartctrl or crystaldiskinfo? They’ll show the actual SMART values. Presumably one or more of the values are outside normal range. The ‘predict failure’ is kind of an overall generic alert
Both come back with “FALSE” for PredictFailure. Not sure if the status somehow changed or if something else could have triggered the alert. Not too encouraging.
Thanks for your help!