SMART Failure Detected - Alert

We received the below alert for an asset, however, upon asset retrieval for testing, we were unable to find the alert in the Windows event logs and all hardware diagnostics came back normal. Where would we find how this alert was triggered?

SMART Failure detected:

HDD name: SCSI\Disk&Ven_NVMe&Prod_SAMSUNG_MZVLQ256\4&3b702f65&0&030000_0
Predict Failure: True
Reason: 0


CMD: wmic /namespace:\root\wmi path MSStorageDriver_FailurePredictStatus
PS: Get-WmiObject -namespace root\wmi -class MSStorageDriver_FailurePredictStatus

Did you run gsmartctrl or crystaldiskinfo? They’ll show the actual SMART values. Presumably one or more of the values are outside normal range. The ‘predict failure’ is kind of an overall generic alert

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Both come back with “FALSE” for PredictFailure. Not sure if the status somehow changed or if something else could have triggered the alert. Not too encouraging.
Thanks for your help! :slight_smile:

Did you happen to find a solution for this? We have 1 customer that has over 100 of these Samsung SSD’s and their all reporting as smart disk failed.

You might want to just turn off Syncro’s alerting and use a script like mine Monitor - Drive SMART Values - I haven’t got any bogus alerts for samsung drives. And if you do you can adjust the thresholds as needed.

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