Searching tickets by Comment or Note text

[ben2]

Hi All

Is is possible to search for a ticket using text in an update or note?
It seems you can only search based on user, subject etc., not the contents of the update or private/public notes!

This would be really useful for techs to be able to search for tickets and find previous resolutions.

Thanks
Ben

[Jimmie]

Been discussed in the past. They want to do it but need to finish the AWS migration.

Search 'All the Things' searches 'Some of the things'

When will the search have the ability to actually search in the tickets? Not just the ticket subject, as that is severely crippled and limited in functionality (there is much more information within the ticket body than the subject). Without having a mailbox to search in (which is probably better anyway so Syncro doesn’t lose my tickets when they do maintenance), the PSA is lacking in basic functionality.

Expanded Search Capabilities

The placeholder text in the search box says “Search all the things” but it does not search all the things! It would be nice to be able (even with an additional option) search exactly that - “all the things.” For example, I had a need to search across multiple ticket descriptions/comments/responses for certain text. Unfortunately the search does NOT search all the things and it was not returning any results for content that I know exists in ticket descriptions. (My use case was for tracking r…

[ben2]

Thanks Jimmie.
Fingers crossed this happens soon as this would help out my team enormously.

[Jimmie]

I search in email now, but sometime there are way too many results to try and filter. For example, we have informed a client that always using the built-in QB admin account for everyday use causes issues with multi-user. They’ve refused to change. Today, they asked again, why is this happening all the time. I had a hard time finding the ticket with the conversation that happened almost 2 years ago. I had to end up opening dozens of tickets until I found it.