RESOLVED: PSA: Rich Text: If "Ticket Comments - default to Internal instead of External" is enabled then the Ticket Comment field will not show a yellow background as expected

RESOLVED Summary: When Ticket Comments are set to Internal by default, the Ticket Comment Field now correctly has a Yellow background on page load.

Subject: If “Ticket Comments - default to Internal instead of External” is enabled then the Ticket Comment field will not show a yellow background as expected

Description of Issue: Enabling “Ticket Comments - default to Internal instead of External” will result in the Ticket Comment default field to show a White background instead of the expected Yellow. Private Notes still save as expected and have a yellow background.

URL where error occurs: /tickets/xxxx

Affected Objects listed: Ticket Comment field - When Private Note is the default only

Steps to Reproduce:

  1. Enable “Ticket Comments - default to Internal instead of External”
  2. Ticket Comment will Private Note Type but the background will be white rather than yellow.

Next Steps: The issue is being worked on by the dev team.