RESOLVED Summary: Asset Detail Ticket Log now correctly loads Ticket info without showing HTML tags.
Subject: HTML showing in Asset Detail > Ticket Log “Initial Issue” column
Description of Issue: HTML is unexpectedly showing in the Ticket Log of Asset Detail in some cases.
URL where error occurs: /customer_assets/xxxx
Affected Objects listed: Ticket Log
Steps to Reproduce:
- Navigate to Asset Detail of an Asset
- Scroll down to the Ticket Log
- Sometimes ticket data will show rendered HTML
Next Steps: The issue is being worked on by the dev team.