Have decided to send large ticket pdf to customers when a ticket is updated. How can I remove the Custom Fielsd shown for the asset. They are appearing before the Custom Fields “divider” tagged on to the end of the “Assets” section
You would want to follow these steps.
Go to admin>pdf/email templates>ticket templates> edit> and click Source.
From there you should be able to edit what is pulled in the PDF. Please let me know if that did it, still learning!
I’m using the drefault template and when I click on Source I cannot see the Custom Asset Fields that are being pulled in to the pdf.
Maybe I will have to try from scratch to produce a report but I’m puzzled as to where the fields are in the template!