The dialog box that prompts a user to allow reboot initiated by syncro has not updated to use my new logo that I swapped over a week ago.
Hi Ken, this will be the logo under Admin > Account Profile. Image size should be 200px or smaller, and PNG file format. The logo is then sent to the agent during one of its syncs.
You can try re-uploading it, if this doesn’t work there may be something preventing the agent from fully communicating and I would recommend whitelisting. https://help.syncromsp.com/hc/en-us/articles/360006048034-Syncro-Exceptions-and-Whitelists
That is where I changed my logo, it updated everywhere else. I changed the icon and system tray updated within the hour on all devices.
If you’d like to send a ticket to help@syncromsp.com with an attachment of the logo you uploaded we can test with that.