QuickBooks Sync issues

I have issues with the QB Synchronizing. I have a lot of errors in the list. I have pasted the list below. I go in everyday and fix 1-50 errors.

Tech support seems like they are stumped and say no one else is having the same problem. At least, not to this extent.

Is anyone else having similar problems?
What do you do about them?

MESSAGE LAST TIME DETAILS
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Fri 12-17-21 05:01 PM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Fri 12-17-21 05:01 PM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Thu 12-16-21 11:54 AM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Mon 12-13-21 04:01 PM Details
Actual QuickBooks Error: Line items At least 1 line item is required Sat 12-11-21 03:48 PM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Sat 12-11-21 03:37 PM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Sat 12-11-21 03:37 PM Details
Actual QuickBooks Error: Line items At least 1 line item is required Sat 12-11-21 02:22 PM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Mon 12-06-21 06:21 PM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Mon 12-06-21 06:21 PM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Fri 11-12-21 12:55 PM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Wed 11-03-21 08:57 PM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Wed 11-03-21 08:56 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Tue 11-02-21 01:52 PM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Mon 11-01-21 09:14 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Wed 10-27-21 04:54 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Wed 10-27-21 04:54 PM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Mon 10-25-21 11:04 AM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Mon 10-04-21 12:27 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Please select an inventory start date that comes after the most recent transaction that used this item. Fri 09-24-21 01:10 PM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Fri 09-24-21 12:39 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Please select an inventory start date that comes after the most recent transaction that used this item. Tue 09-21-21 02:43 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Thu 09-16-21 11:22 AM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 05:01 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 05:00 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 05:00 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:59 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:58 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:54 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:41 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:40 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:40 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:40 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:39 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:38 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:38 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:38 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:37 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:37 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:35 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:34 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:32 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:31 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:29 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:29 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Fri 09-03-21 04:25 PM Details
Actual QuickBooks Error: Invalid Type: Invalid Type : Item of type Inventory cannot be changed to Noninventory item type Fri 09-03-21 02:04 PM Details
Actual QuickBooks Error: A business validation error has occurred while processing your request: Business Validation Error: Your purchase order date needs to come before all related expenses, bills, or checks. Wed 09-01-21 09:47 PM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Tue 08-31-21 11:24 AM Details
Stale Object Error: QuickBooks version has an unrecognized updated to this resource. Try re-syncing. Wed 08-25-21 03:30 PM Details
1 Like

Stale Object Error means something in QB changed on the invoice. Are you manually editing QB invoices after they sync? If so, that’s causing it. The only other instance I have seen this error is on our recurring invoices that automatically get paid via CC. Support is stumped on this one, but it’s benign. I haven’t seen the other errors, but the line item one seems like it’s trying to sync a blank invoice? I don’t do POs, so haven’t seen that one before. For the inventory one, do you have the Maintain Stock checked in Syncro and non-inventory in QB, or inventory item in QB and Maintain Stock not checked? If I remember correctly from CWM days, you can change an item from non-inventory to inventory, but cannot change a product from inventory to non-inventory. We had to correct this by creating a new product that was non-inventory from the start.

Thank you for your response, Jimmie.

I’m responding to some of your comments\questions and then I’ll continue with more details. This is not directed at you, or anyone else, so, please, do not be offended.

We are not manually editing anything in QB regarding these issues.
Syncing a blank invoice - sort of… The invoice was created but no line items were added. We then delete the invoice without creating any line items. now, we have another sync error that won’t go away.
Since you don’t do PO’s I’ll skip it for now.
For the Items, no, everything is the same between Syncro and QB.

OK, I have several points to make.

  1. I understand what a stale object is, I just don’t understand why they are getting stale. Here is an example. I received a check from a customer to pay his invoice. I check the Invoice and the Account Issue page for any syncing issues - there were none. So, I received the payment. Now, the invoice has a sync error. It is listed on the Account Issues page, as well. I have one more payment to process that I was saving so Tech Support could see how it works.

  2. Like you, Support says the errors can be ignored. Then why tell me they show up as errors? Oh, you mean just some of them can be ignored. OK, which ones and how do I tell?

  3. My problem is NOT with Stale Objects. My problem is that Syncro is causing the object to be stale. And, I can prove it.

  4. Some of the errors are ambiguous. For example, if I click the details it may take to the product page. There is no way to sync the product from that screen. The error clearly states: Try re-syncing. Upon examining the details I can see the product in Syncro and QB have the same information. So, why the error? The same is true for the Business Validation: “Your purchase order date needs to come before all related expenses, bills, or checks.” When I check the associated transactions the PO has the earliest date.

  5. I don’t think anybody believes that I have these problems. I have been troubleshooting these problems for a few months. Everybody tells me they are “not a problem”, “they shouldn’t be happening” or “doesn’t clicking the re-sync fix it? OK, just do that”. Or, my favorite, “You must be changing things in QuickBooks.”

If another person tries to explain what a stale object is I’m going to politely listen and then continue on like they never said anything.

Last point…

I have been told that my issues are not wide-spread. They said they monitor QB logs and do not see a lot of these errors.

This is where I ask for everyone’s help.

If anyone who reads this is using the QuickBooks Online Integration please help me out by checking the QuickBooks tab on the Status Dashboard.

Here are my questions for you…

Do you have any errors?
If so, how many?
Have you tried to fix them?
Do you care about them?
Anything else to say?

Change the SSSS in the link below to your prefix to get to the Status Dashboard.
https://SSSS.syncromsp.com/account_issues?section=quickbooks