PSA: Rich Text: Ticket Update Banner not consistently triggering with inbound SMS

Title: PSA: Rich Text: Ticket Update Banner not consistently triggering with inbound SMS

Subject: Inbound SMS does not consistently trigger in-app ticket update banner

Description of Issue: In some cases the in-app Ticket Update banner is not triggered for inbound SMS

URL where error occurs: /tickets/id

Affected Objects listed: Ticket Detail

Steps to Reproduce:

  1. Be viewing a Ticket Detail
  2. While viewing Ticket Detail, have a customer send a inbound SMS
  3. Once the SMS has processed, a banner at the top of the page should display, but periodically will not. Requiring a page refresh

Next Steps: This is under investigation by the devs