Title: PSA: Rich Text: Ticket Update Banner not consistently triggering with inbound SMS
Subject: Inbound SMS does not consistently trigger in-app ticket update banner
Description of Issue: In some cases the in-app Ticket Update banner is not triggered for inbound SMS
URL where error occurs: /tickets/id
Affected Objects listed: Ticket Detail
Steps to Reproduce:
- Be viewing a Ticket Detail
- While viewing Ticket Detail, have a customer send a inbound SMS
- Once the SMS has processed, a banner at the top of the page should display, but periodically will not. Requiring a page refresh
Next Steps: This is under investigation by the devs