PSA: Rich Text: HotKey - Shift + Tab not reversing tab as expected

Title: PSA: Rich Text: HotKey - Shift + Tab not reversing tab as expected

Subject: Pressing Shift + TAB not reversing TAB behavior as expected

Description of Issue: Pressing the hotkey “Shift + TAB” dies not reverse the cursor backwards as expected.

URL where error occurs: /tickets/id

Affected Objects listed: Ticket Comment Editor

Steps to Reproduce:

  1. Enter some text into the Ticket Editor and press TAB.
  2. Then press “Shift + TAB” and you will find the cursor does not reverse as the hotkey intends.

Next Steps: This is on the list for the dev team to address.