Hello, I have an issue where the product linking in SyncroMSP does not stay liked to the correct item in QuickBooks.
I notice this particularly in products that are included in recurring invoices. For instance I have an antivirus service, that I set to link to the QuickBooks item: “Services”. Yes for some reason when the item ran it linked to the the wrong item in QB. in this case it changed my product linked item to a seemingly random item “RemotePCService”. This same thing happened last month and I assumed I had just forgotten to update the “Linked QuickBooks item” so last month I updated it then and moved on.
Now today when the automatic invoice was created, the product AGAIN is link to the same WRONG Linked QuickBooks item! When I checked the item in Syncro Products it shows the wrong item in LinkedQuickBooks Item.
I am aware of the setting in the QuickBooks integration where you can push all quickbooks products update to Syncro and ViceVersa, but I have NOT ran that manual update between last month and this month.
Any ideas why this keeps reverting to the wrong item?