Priority Colors

Hey

It would be great to have the Priority field be color coded (like the DEFCON color range type of thing) so people can see the urgent tickets quickly from the low level tickets.

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I am looking for a different colour code when customer reply

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Color coding the ticket by priority and by recent reply would be great!!! With the existing ticket table, it is very easy for stuff to just get lost because there are no visual clues to what is happening.

yes I get lost all the time with replies because I don’t see the “customer reply” box when we are going nutso like this past week.