Ping other staff from within tickets

Feature Requests
1

There are often times when work notes are left that may require someone else to look into an issue for several reasons.

It would be great if you could add @Person to a work note, and it sends them a ping from within Syncro.

Ideally, more of a noticeable notification to make it stand out from the rest, like maybe a different colour.

It would save time instead of going on teams getting the ticket link and sending it over.

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2

1+ would be nice feature to let other techs know what is going on. It would even go as far as to flush out the idea of a “To Do” menu that could pop up for them so one can assign a task + ping them to update/look at a ticket.

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