I’m can’t remember email issues like this over the last 3 years. They are in the midst of migrating to a new platform of some sort throughout this week that seems to be causing some headaches. I’m hoping that once they get fully migrated that things will stabilize on the reliability front.
Emails have been flowing since this issue but we have a recoccuring issue. Occasinally we will se that a customer is not getting replies to our tickets. On further investugation, the ‘No Email - Of Any Kind’ field is ticked. When it is unticked and saved the field disappears.
How do we fix this permanently, please? Our customers think we are not replying!