It would be greatly appreciated if a feature could be developed to handle a workflow for when techs are out of the office. Auto routing ticket responses elsewhere, or perhaps moving their tickets to the queue. Right now we have to manually check. In addition, when tickets are re-opened, even if it’s after the threshold to open a new ticket, the ticket gets routed to the previous tech. That workflow is troublesome, as well.
Good request. I completely agree here.
This goes in line with another request I saw posted to allow us to schedule Time off through syncro for staff. That would be a great added value. And the integration into tickets would be amazing. Approval process with the Time off for PTO or UPTO (Unpaid Time Off) would be incredible.