# Oct 2023 Release Notes

**URL:** <https://community.syncromsp.com/t/oct-2023-release-notes/13557>\
**Category:** Announcements & Updates\
**Created:** [October 30, 2023, 9:38pm UTC](https://community.syncromsp.com/t/oct-2023-release-notes/13557 "2023-10-30T21:38:11Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![ian.alexander](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/ian.alexander/32/2097_2.png) [@ian.alexander](https://community.syncromsp.com/u/ian.alexander)\
**Post date:** [October 30, 2023, 9:38pm UTC](https://community.syncromsp.com/t/oct-2023-release-notes/13557/1 "2023-10-30T21:38:11Z")

</div>

Hey folks! This is an automated post to notify you that we released something new.

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![](https://changelogfy-production.nyc3.digitaloceanspaces.com/markdown-upload/c93ac624-907d-4b91-919f-9605ab632c41.jpg) **Windows Agent: 1.0.180.0 - 6/22/23 | Mac Agent: 1.10.537 - 2/22/23**

## **What’s new**

- Autoresponder activates for Customers when new Tickets are created via the Agent Contact Form

- Recurly account management link

- Adjust Invoice Statement PDF button to more clearly convey what it does

- Cannot View/Edit/Delete Portal User Permission Groups after initial 15

## **What’s updated**

**Ticketing**

- Added a Tooltip to the Filter Icon on the Tickets filter row

- Added Ticket Timer notes with the characters '\<' '\>' displays the characters as '&lt;' and '&gt;' respectively

- Resolved error where disabled Ticket Custom Fields still appeared in the Type column on Ticket Index

- Resolved issue where Ticket Creation automations weren’t running on automations with 'subject contains' conditions that contain parentheses

- Resolved issue where Down arrow and trash (Clear) icon in the Add/Edit Tags Dialog on the Ticket Index page used the same space

- Resolved issue with the inability to select the caret for any of the Customer or Ticket Tag related fields

- Resolved issue where all ticket automations stopped running when a ticket created automation had an error

**Customer management**

- Resolved issue where Address Line 1 was missing from Add Another Site/Address

- Resolved issue where US Customer Address line 1 search populates Township name instead of City name in City field&nbsp;

**Contract management**

- Resolved issue with undefined variable subscriber SLA Breach

- Resolved issue where SLA paused Ticket Statuses weren’t being respected

**Scripting**

- Resolved issue where ''Run Script' modal on Assets page timed out and failed to load

- Resolved issue with inaccurate 'Scheduled Runs' counter in Script index

**Billing**

- Resolved 500 Error when attempting to create Stored Credit Card Profile

**RMM alerts**

- Resolved issue with inability to bulk clear RMM alerts with no tickets associated

- Removed Asset Custom Fields in Asset / RMM Alerts

**Reporting**

- Resolved RMM Summary by Customer report error

**Search**

- Resolved issue where long tooltips were cut off in Search All The Things

**UI**

- Resolved dark mode issue with dark text on dark background in Customers and Inventory

- Resolved issue where pinned View order changed based on setting "Default" flag

- Resolved issue where a “Save” was performed when chen changing Light/Dark mode

**Misc**

- Hid the "Data Backup" recurring line item type conditionally

- Resolved issue where Password Field on Contact Credential tab is very easily updated/deleted/overrode when clicking to reveal the field

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Link to the full changelog: [https://productupdates.syncromsp.com](https://productupdates.syncromsp.com)

Labels: RELEASE NOTES