# New Platform Updates **URL:** \ **Category:** Announcements & Updates\ **Created:** [August 10, 2023, 2:23pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625 "2023-08-10T14:23:42Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [August 10, 2023, 2:23pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/1 "2023-08-10T14:23:42Z")
We’ve got a decent number of miscellaneous updates rolling out today. These are live now, and you can see the updates in the associated video below: > **[New QOL feature releases - Aug 2023](https://www.youtube.com/watch?v=IfX_ppB0sEUhttps%3A%2Fyoutu.be%2FIfX_ppB0sEU&feature=youtu.be)** > > Learn about the new QOL enhancements released this month from Partner Development Director Andy Cormier:• Splashtop Auto Reconnect• Email CCs• Highlight Rele... ---
**Author:** ![tyler](https://avatars.discourse-cdn.com/v4/letter/t/35a633/32.png) [@tyler](https://community.syncromsp.com/u/tyler)\ **Post date:** [August 10, 2023, 2:50pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/2 "2023-08-10T14:50:49Z")
All of these are perfect embodiments of “Quality of Life” updates. Thank you! ---
**Author:** ![tecks](https://avatars.discourse-cdn.com/v4/letter/t/9f8e36/32.png) [@tecks](https://community.syncromsp.com/u/tecks)\ **Post date:** [August 10, 2023, 4:07pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/3 "2023-08-10T16:07:05Z")
What did you guys change now that when I’m in my main ticket view, looking at open tickets, I used to be able to just click on the company name and it would open the ticket… NOW I have to click on the Subject, when I click on the Company, it just brings me to the Company Main Page. I’ve been working here for almost 2 years, so of course I’m used to doing it the old way. Can you revert this?? ---
**Author:** ![anon45906160](https://avatars.discourse-cdn.com/v4/letter/a/85e7bf/32.png) [@anon45906160](https://community.syncromsp.com/u/anon45906160)\ **Post date:** [August 10, 2023, 4:23pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/4 "2023-08-10T16:23:23Z")
You are commenting on the post that explains why they did this and that they did this. Go ahead and watch the video again. The video explains things. ---
**Author:** ![matt20](https://avatars.discourse-cdn.com/v4/letter/m/48db29/32.png) [@matt20](https://community.syncromsp.com/u/matt20)\ **Post date:** [August 10, 2023, 6:20pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/5 "2023-08-10T18:20:22Z")
You have to click the ticket number instead of the customer name. Clicking the company name sends you to the company page itself. ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [August 10, 2023, 6:34pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/6 "2023-08-10T18:34:33Z")
Hey there, so clicking the customer name always _should have_ gone to the customer record. This was an error on our part that was resolved. I totally get some folks got used to clicking the customer to go into an associated record like a ticket, but that wasn’t the correct behavior. ---
**Author:** ![tecks](https://avatars.discourse-cdn.com/v4/letter/t/9f8e36/32.png) [@tecks](https://community.syncromsp.com/u/tecks)\ **Post date:** [August 10, 2023, 6:37pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/7 "2023-08-10T18:37:14Z")
OK so basically fixing a bug over 1 1/2 years old is why this function changed. ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [August 10, 2023, 6:37pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/8 "2023-08-10T18:37:50Z")
Basically, yeah. We more or less taught people to do it in a bad way and then fixed it. Not ideal, I understand. ---
**Author:** ![tecks](https://avatars.discourse-cdn.com/v4/letter/t/9f8e36/32.png) [@tecks](https://community.syncromsp.com/u/tecks)\ **Post date:** [August 10, 2023, 6:43pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/9 "2023-08-10T18:43:57Z")
in the 1:40 second Mark you have the ticket icon in red? HOW DID YOU DO THAT? ---
**Author:** ![george](https://avatars.discourse-cdn.com/v4/letter/g/71e660/32.png) [@george](https://community.syncromsp.com/u/george)\ **Post date:** [August 10, 2023, 7:08pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/10 "2023-08-10T19:08:38Z")
Some nice changes. Thank you 😊 ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [August 10, 2023, 11:08pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/11 "2023-08-10T23:08:57Z")
That’s for tickets that breached their given SLA. ---
**Author:** ![jeremy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/jeremy/32/167_2.png) [@jeremy](https://community.syncromsp.com/u/jeremy)\ **Post date:** [August 11, 2023, 12:08am UTC](https://community.syncromsp.com/t/new-platform-updates/12625/12 "2023-08-11T00:08:10Z")
Excellent updates and improvements. (The Script run change is an effective but simple solution to that problem!) Thanks to the team! ---
**Author:** ![ComputerDiva](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/computerdiva/32/265_2.png) [@ComputerDiva](https://community.syncromsp.com/u/ComputerDiva)\ **Post date:** [August 11, 2023, 1:27am UTC](https://community.syncromsp.com/t/new-platform-updates/12625/13 "2023-08-11T01:27:17Z")
Great updates! I’m in WA state and never noticed that it was the default state on the client screen. LOL! ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [August 11, 2023, 4:07am UTC](https://community.syncromsp.com/t/new-platform-updates/12625/14 "2023-08-11T04:07:00Z")
Haha I was waiting for someone to say this :). ---
**Author:** ![Technohead](https://avatars.discourse-cdn.com/v4/letter/t/87869e/32.png) [@Technohead](https://community.syncromsp.com/u/Technohead)\ **Post date:** [August 11, 2023, 8:51am UTC](https://community.syncromsp.com/t/new-platform-updates/12625/15 "2023-08-11T08:51:35Z")
As far as I can tell the Splashtop auto-reconnect functionality (which I would love to have) is not working. Do I need to do something to make it work? The endpoint I tested with appears to have agent version 1.0.181.0 installed which is dated the 9th of this month which would suggest it is bang up to date. ---
**Author:** ![sean](https://avatars.discourse-cdn.com/v4/letter/s/f0a364/32.png) [@sean](https://community.syncromsp.com/u/sean)\ **Post date:** [August 11, 2023, 11:47am UTC](https://community.syncromsp.com/t/new-platform-updates/12625/16 "2023-08-11T11:47:42Z")
@Andy I also confirm this is not working. We are running splashtop streamer 3.5.8.0 … Just ran a test and the device rebooted but never reconnected. Syncro live was up tho. Is there a version we should be on? ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [August 11, 2023, 12:37pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/17 "2023-08-11T12:37:29Z")
I can confirm it’s working on my end. I’d try reinstalling the viewer (on the machine you are connecting from, not to). Just uninstall it and then when you go to connect to any machine it will prompt you to download it again. ---
**Author:** ![Technohead](https://avatars.discourse-cdn.com/v4/letter/t/87869e/32.png) [@Technohead](https://community.syncromsp.com/u/Technohead)\ **Post date:** [August 11, 2023, 12:56pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/18 "2023-08-11T12:56:20Z")
@Andy - thanks, that sorted it straight away 🤘 ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [August 11, 2023, 2:33pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/19 "2023-08-11T14:33:20Z")
Ok awesome, thanks for letting me know! ---
**Author:** ![jeremy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/jeremy/32/167_2.png) [@jeremy](https://community.syncromsp.com/u/jeremy)\ **Post date:** [August 11, 2023, 2:42pm UTC](https://community.syncromsp.com/t/new-platform-updates/12625/20 "2023-08-11T14:42:36Z")
@ComputerDiva I’ve noticed the default before, but since I’m in WA too, I just figured it was defaulting to our state and everyone else got their own default! (I will admit to a little snicker when watching your video @Andy at the mention of that one.) [Next page](https://community.syncromsp.com/t/new-platform-updates/12625.md?page=2)