New Partnership With Acronis

It’s possible, yes. Likely not their AV solution, but possibly email security and DR at some point.

This will be exclusively for partners getting the Acronis offering from Syncro, though there is a migration path if you have your licensing through someone else like Pax8 or even Acronis directly. There won’t be a BYO integration option.

Crazy expensive. We currently sell acronis home and cyber protect home office. The 500GB cloud storage accounts cost us approx $90AUD ($57 USD) annually, or $4.75 per month. Using Syncro this would buy us approx 50-60GB cloud storage. Under Syncro a 500GB account would now cost us $342 AUD! 380% more expensive is very hard to justify.
The argument would be that a lot of users don’t use the full 500 GB - but even assuming 150GB storage it still raises our cost price to $216 AUD or a 240% price rise.
I would be comfortable with a small price increase to trade off easy installation, monitoring of backup success, integration with Syncro for raising tickets on backup failure, easier licensing etc but I think 20% more would be more inline with my expectations.
I was really looking forward to this partnership but we will have to pass at the proposed price point.

EDIT: I know that there are differences between home office and the other Acronis offering, maybe it would be worth offering both choices?

Like you said, different products. Since Syncro is for MSP, they will partner with MSO products. I imagine what you are selling doesn’t have the same channels as Cyber Cloud, I know I can’t get that through Pax8. Their pricing is on par with Pax8, so they are not hiking it up.

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Yep, no implication of profiteering by Syncro - I think they genuinely just want to add a really useful product and make our lives better.
Not sure about Pax8 - we get it through Synnex at the moment.

The pricing in the OP should come in under Pax8 by maybe 15% on Cloud Protect pricing on average across the board.

It will also come in on average cheaper than Acronis’ $250 commit/12 month terms tier as well (we require no commit and no terms).

It’s also like 30+% under Atera’s advertised Acronis pricing as well. It’s very aggressive pricing for the product.


Yep - I guess I just don’t know enough about what justifies the higher price tag for the “MSP” version as opposed to the standard edition that we currently use.

This is awesome! Nice work team!
What type of integration will it have with Acronis? Will it report failed backups and be able to include backup reports in the customer reporting?
Also, we currently use Acronis for our backups. Can we easily integrate it with Syncro? I was talking with my Acronis partner yesterday and they didn’t know anything about Syncro :frowning:

To start it’s a sell-through integration, but we do have deployment scripts, and scripts to monitor the health of backup plans and backup jobs in our Community Library now. So you could fire custom RMM alerts on backup job failures, for example, and then pick those up in the Executive Summary Report Builder and include that in your customer reporting if you’d like.

There is a migration path for moving your Acronis instance to Syncro, which is typically because we can get you better pricing.

Will a free trial period be offered before committing to a purchase?

The way trials work is that you pay nothing for your instance, and every one of your customers you setup you have the option to spin them up as a 30-day trial or a full production accounts. Any trial customers are moved to production automatically after 30 days. So it’s actually a bit better than a trial because it always allows you the opportunity to test it out on a new client to ensure it meets their needs.

This is outrageously EXPENSIVE! Compared to MSP360 licensed at $5 per device and paired with Wasabi $6 for 1TB. Using this backup would cost you for 1TB $33 per month, such a slap in the face Syncro I would expect better.

You are correct, Acronis is not the best solution for large amounts of data, but it’s a great price if you have lots of machines with under 50GB. I have dozens of endpoints that I pay under a buck.

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For Acronis, Syncro is on par or cheaper than I get through Pax8. Syncro isn’t hiking up the price. If you’re not selling backups for hundreds of dollars a month, I can see that impacting you, but with full image backups with local and cloud, we make good money. We charge $100 / TB plus the license fee.

As far as Acronis pricing goes, we’re extremely competitive in the space.

For example, our pricing is cheaper out of the gate than Acronis’ $250 commit tier (direct), which requires a 12-month term as well. We require no minimums or term requirements.

Our pricing will also come in under Pax8 by a decent margin.

We are like 40% cheaper than Atera’s advertised Acronis pricing as well, which they display on their pricing page.

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Except it’s only billed in USD still right? Where as in Pax8 I can be billed in CAD.

Correct, everything we sell is billed in USD.

That’s the main reason I don’t purchase anything Syncro has partnered with via Syncro cause of the billing in USD where PAX8 will bill in CDN to me.

This was a big issue with antivirus when I first moved to Syncro and sucked that I could only get integration if I purchased the AV from Syncro (like having a gun pointed to my head feeling).

Understood, while this may be something we could ultimately do in the future, this is not something available to users today.

Yeah the USD makes it more difficult to predict costs because of fluctuating currency and conversion fees on credit cards. With Pax8 it’s predictable and easy. I do all of my licensing through there. But if Syncro had all the same perks as pax8 and billed in CAD it would be easy to do things through syncro instead.

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We don’t use Pax 8, but as we are in Australia if there are options to buy in AUD inc GST, they will always be more favourably looked upon than buying in USD exGST.
The exchange rate at the moment means that 1 USD = 1.54 AUD plus 10% GST (because if we buy anything in USD, we have to pay GST on top of that).