# New Mobile App Updates **URL:** \ **Category:** Announcements & Updates\ **Created:** [February 5, 2025, 5:15pm UTC](https://community.syncromsp.com/t/new-mobile-app-updates/17334 "2025-02-05T17:15:45Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Jess](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/jess/32/4163_2.png) [@Jess](https://community.syncromsp.com/u/Jess)\ **Post date:** [February 5, 2025, 5:15pm UTC](https://community.syncromsp.com/t/new-mobile-app-updates/17334/1 "2025-02-05T17:15:46Z")
Hey community members! There’s some exciting updates rolling out today to the mobile app: **What’s New? ![🚀](https://static.xx.fbcdn.net/images/emoji.php/v9/t65/2/16/1f680.png)** - **@Mentions:** You can now use @mention directly in ticket comments! It will help you quickly get a tech’s attention, leading to faster ticket resolution. Other Fixes: - **Authentication Fix:** Resolved an issue that was preventing a small number of accounts from authenticating. - **Timer Entry Fix:** Fixed a bug that prevented some timer entries from saving correctly. - **No More Character Limit:** The 250-character limit on ticket comments has been removed! The updates have been published and will show up as available downloads for Mobile App users. If you have any questions for our team, let one of our admins know! Thanks everyone and hope you have a great rest of your week. ---
**Author:** ![stefan](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@stefan](https://community.syncromsp.com/u/stefan)\ **Post date:** [February 10, 2025, 4:14am UTC](https://community.syncromsp.com/t/new-mobile-app-updates/17334/2 "2025-02-10T04:14:49Z")
Whenever I open my Syncro app i am not being prompted for any sort of credentials or biometrics. I had to turn this on manually in the settings. What if my techs don’t do this and their phone is compromised? **Shouldn’t these sorts of security measures be a default?** It’s like that incident of 2FA not being turned on across the board for Repairshopr a few months back so as not to annoy old school users or something, then they had their accounts compromised. When it comes to security Syncro needs to be building with this foremost in mind. Our customer data is really, **REALLY** important to both them and us by extension - you guys need to be doing **everything** you can to make sure that the default settings of your applications are protecting both them and us. Also shouldn’t you have a team dedicated to this sort of stuff that are actively looking for these vulnerabilities? ---
**Author:** ![RobE](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/robe/32/329_2.png) [@RobE](https://community.syncromsp.com/u/RobE)\ **Post date:** [February 10, 2025, 4:19pm UTC](https://community.syncromsp.com/t/new-mobile-app-updates/17334/3 "2025-02-10T16:19:09Z")
Exciting would be basic feature parity with the old app. How’s the Customers tab coming? ---
**Author:** ![james11](https://avatars.discourse-cdn.com/v4/letter/j/e5b9ba/32.png) [@james11](https://community.syncromsp.com/u/james11)\ **Post date:** [February 11, 2025, 2:01pm UTC](https://community.syncromsp.com/t/new-mobile-app-updates/17334/4 "2025-02-11T14:01:37Z")
is there a way to change the billing on the timer? Looks like it uses your default timer. ---
**Author:** ![sconant](https://avatars.discourse-cdn.com/v4/letter/s/dc4da7/32.png) [@sconant](https://community.syncromsp.com/u/sconant)\ **Post date:** [March 18, 2025, 4:14pm UTC](https://community.syncromsp.com/t/new-mobile-app-updates/17334/5 "2025-03-18T16:14:28Z")
I’m having an issue with the new app sending out emails. I select the Send Email checkbox but it just adds it as a public note. This happens on all tickets. ---
**Author:** ![robert7](https://avatars.discourse-cdn.com/v4/letter/r/a4c791/32.png) [@robert7](https://community.syncromsp.com/u/robert7)\ **Post date:** [April 17, 2025, 7:35pm UTC](https://community.syncromsp.com/t/new-mobile-app-updates/17334/6 "2025-04-17T19:35:24Z")
Anybody else having issues with no notifications on the app on IOS? We don’t get them on any of our IOS devices. I can still get them through the old app. I turned in a ticket and it has been turned over to engineering. Was wondering if we were the only ones. ---
**Author:** ![alan.mcfarlane](https://avatars.discourse-cdn.com/v4/letter/a/e495f1/32.png) [@alan.mcfarlane](https://community.syncromsp.com/u/alan.mcfarlane)\ **Post date:** [April 17, 2025, 8:50pm UTC](https://community.syncromsp.com/t/new-mobile-app-updates/17334/7 "2025-04-17T20:50:13Z")
From day one, in iOS at least, chats don’t update at all until you manually refresh the page. Thus don’t do notifications. (Chats updating was _the_ only feature I wanted from the app.) Engineering has apparently just started work on that — if I understand the update I got. I don’t use the app, so don’t know about any other notifications. ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [April 17, 2025, 10:24pm UTC](https://community.syncromsp.com/t/new-mobile-app-updates/17334/8 "2025-04-17T22:24:45Z")
Do you have them turned on as push notifications in the Notification Center of your Syncro instance? ---
**Author:** ![Aorus1701](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/aorus1701/32/584_2.png) [@Aorus1701](https://community.syncromsp.com/u/Aorus1701)\ **Post date:** [April 17, 2025, 10:53pm UTC](https://community.syncromsp.com/t/new-mobile-app-updates/17334/9 "2025-04-17T22:53:12Z")
Not sure what you are referring to here. William Morgan Code Blue Computing CONFIDENTIAL: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please replay to notify the sender of such. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. ---
**Author:** ![robert7](https://avatars.discourse-cdn.com/v4/letter/r/a4c791/32.png) [@robert7](https://community.syncromsp.com/u/robert7)\ **Post date:** [April 18, 2025, 1:55am UTC](https://community.syncromsp.com/t/new-mobile-app-updates/17334/10 "2025-04-18T01:55:06Z")
Yes. The notifications are turned on in both Syncro admin and on the phone. I am using the old app to get notifications, but there is no notification sound. They do show up under my notifications that way and then I can go to my browser on the phone to utilize the Syncro platform. ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [April 18, 2025, 12:50pm UTC](https://community.syncromsp.com/t/new-mobile-app-updates/17334/11 "2025-04-18T12:50:44Z")
Ok in that case I’d reach out to support and open a ticket if you haven’t already. They are working okay for me when I tested just now. ---
**Author:** ![robert7](https://avatars.discourse-cdn.com/v4/letter/r/a4c791/32.png) [@robert7](https://community.syncromsp.com/u/robert7)\ **Post date:** [April 18, 2025, 1:06pm UTC](https://community.syncromsp.com/t/new-mobile-app-updates/17334/12 "2025-04-18T13:06:27Z")
Thank you. I have and it was sent up to engineering.