I just started with Syncro today. We have an email address (support@XYZ.com) to which clients send support requests to. On the previous ticketing system that we were using, if the client domain (ABC.com) was already configured in the system, anyone from that company that sends a support request, it will add that user and ticket to that particular client. In Syncro, it creates a new client every time a new person from that company opens a support request. Some clients have 40, 50, 80 employees.
Is anyone to fix that issue when a ticket is received?
Any inputs are appreciated.