subject says it all
These are more characters to meet the minimum
Have you opened a ticket with support?
I have not, I posted here first because of this on the ticket submission page, but I will now:
FOR FASTER SERVICE POST YOUR QUESTION ON THE COMMUNITY FORUM
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I just wanted to make sure I understood. You are being directed by a ticket system software to not create a ticket but to go into a discourse forum for support, because the software vendor that sells ticketing software would rather you use the forum.
Am I clear on that??
That was correct, that copy was on the ticket submission page. Just now when I click Submit Support Ticket it redirects to salesforce.
Hi @ken, we have migrated our ticketing system to salesforce. We like to think of the community as a way to circumvent “how to’s” in this case, there sounds to be a deeper issue going on so we would need support to have a closer look at your account which is where the ticket would come into play.
Just got this trying to add comment to a ticket
- We can’t save this record because the “TS - Case Comment Flow” process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: FIELD_CUSTOM_VALIDATION_EXCEPTION: Please contact your service agent to update these fields… You can look up ExceptionCode values in the SOAP API Developer Guide. Error ID: 1718186638-90502 (-261376808)ok up ExceptionCode values in the SOAP API Developer Guide. Error ID: 1718186638-90502 (-261376808)
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Same here, Open Invoice, Overdue Invoices are not correct
It happens when you mark invoices as paid using the bulk quick pay function.
