I searched and didn’t find this, so I am requesting it. We really want/need multiple ticket boards that all have their own reporting capabilities. One board is not cutting it for us. Connectwise and others have multiple boards. I can go into more detail about how we envision this if you need.
This is a must with permissions and additional non-tech user accounts. I don’t want techs seeing accounting, sales, info, marketing, etc. Likewise, i don’t need my admin assistant seeing support tickets.
We’ve got issue types for Accounting, Info, sales that come in through email, but there’s no separation possible.