So we are seeing this issue on most of our systems, the system tray icon gets generated over and over again(assuming after a crash) and fills it up entirely. We can’t seem to track down the issue. Not seeing any crashing in the event viewer.
Just started with the software and this is already putting us off.
I’ve not personally seen this with Syncro, but I’ve def seen it with other applications over time. I find it super strange there would be nothing in the event logs or Syncro logs that indicate a crash.
Syncro’s logs are in C:\ProgramData\Syncro\Logs. And no this is definitely not normal. I’ve only seen it a few times, typically on machines that haven’t rebooted in a very long time and even then only a few not dozens. My guess is you may have some security solution or other system modification that is interfering with Syncro starting properly or updating. You may need to start a ticket with support.
Hi @CSIT, I just checked with the team and they confirmed that something is probably killing the Syncro app runner and then the service is restarting it, the app getting killed abruptly is causing the icon pilage.
Yea I mean, I’m just trying to help troubleshoot without being in your environment. If any part of Syncro is calling something outside of your allowed list/directory, it could be conflicting.
I could also just be wrong lol, but that’s why I would test the theory on one device and see if it stops happening since you said it’s happening on what seems to be all of them, or most. Something somewhere has to be conflicting and I can’t imagine it being Defender in this case.
I see it fairly often. We have about 120 devices and I see it on almost every computer I work on. My machine is showing 4 now and I rebooted yesterday. I can’t say I have ever seen as many as the post above. Or worried about it enough to take the time to investigate. But I would like to solve it eventually.