Missed backup alerts not firing?

I have set the “Alert when no successful backups in” option on all of our daily backup schedules to 3 days. I have a machine which is currently offline for the holidays. So far it hasn’t backed up in 19 days, but I haven’t had an alert yet. Any ideas?

Hi @alanw
If you are still experiencing this, please send us more details by creating a Support ticket so that we can further investigate.

Hi Bee,

This asset hasn’t backed up in almost a month, but hasn’t generated an alert.

https://vcomp.syncromsp.com/customer_assets/2934139

Regards,
Alan Williamson
Virtual Computers Pty Ltd
m: 0417542050
e: alanw@team.virtual.net.au
Quality IT services since 1995 - Swear by your technology, not at it

Hi @alanw

Thanks so much for responding with the asset information.

I had a look at your backup settings and you do not have any alerts set up


I’ve created a ticket and will send you a direct link to these settings.