Manditory File Uploads

Hi all,
We do warranty repairs for third parties and as a part of this we have specific data we must collect for these repairs, that we don’t need for other tickets (such as purchase receipt, pre and post repair machine reports, and some other text field data (serial number, purchase date, purchase place, etc.)).

I would like to have it so that this data is requested when a specific ticket type is selected, but I can only see how to make this as a Custom Field Type, but not a ticket type, and even then I cannot get a file upload option. I don’t really want to have this under the ticket files as that’s a messy solution.

Thanks,
Mark

Hi @mark4

A consideration is Ticket Worksheets: https://help.syncromsp.com/hc/en-us/articles/115002535474-Ticket-Worksheets-multiple-checklists-