Syncro System Status:

Mac RMM agent showing as "offline" around 5mins after start-up

Agents & Apps Mac Agent
#1

Have just installed the latest Mac RMM agent on a lab machine for testing. Have granted the appropriated permissions as instructed. The asset shows as “online” on start-up but then around 5mins after changes to “offline” event though it is not.

Assigned policy includes Bitdefender and SplashTop.

Anyone encountered similar?

#2

No. I have updated two Macs this morning to the new Agent, and both still show online, well after 5 minutes after update.

#3

Same here, no issue with Macs going off-line. I do have issues with one complaining about lack of permissions even though I’ve enabled all the ones listed though.