Have just installed the latest Mac RMM agent on a lab machine for testing. Have granted the appropriated permissions as instructed. The asset shows as “online” on start-up but then around 5mins after changes to “offline” event though it is not.
Assigned policy includes Bitdefender and SplashTop.
Same here, no issue with Macs going off-line. I do have issues with one complaining about lack of permissions even though I’ve enabled all the ones listed though.
I had a look and I did not see a ticket from you on this - If you are still experiencing this issue, please send us more details by creating a Support ticket.
Thanks!
It’s probably going to sleep. Once you go into Splashtop and set the settings, soon as you click on it will warm you that sleep is enabled and will appear offline if it goes to sleep. Look into that area and see what the settings are set to.