Mac Client Installs but Doesn't show under assets anywhere

Agents & Apps Mac Agent
#1

Mac Agents installs, Syncro provided proper permissions. A minute later Splashtop installs and provided proper permissions. Splashtop for some reason shows up in the menu bar which never happened before. However the assets doesn’t show anywhere under my assets, client etc. No notification of new asset installed. All appears to have been installed properly. This is on 3 machines for 2 different customers. I can make any adjustments to assets as they aren’t anywhere.

One is 10.4.6
Two are 10.15.7

#2

Hi Garret! We will want to dig into the logs for that, you can grab them on Mac from here:

/tmp/syncro.uninstall.log
/var/log/install.log
/tmp/SyncroMSP.zip

Zip those up and send 'em to help@syncromsp.com - we’ll figure out what’s going on there!