Mac Agent not installing

I have tried to install the Mac Agent 4 times today on a 2020 Macbook Air and I keep getting this message: “The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance”

Has anyone else seen this before and have a solution?


What’s the name of the installer you are selecting in the web UI when creating it?

Hey Andy,

Here are the two different names that were generated when I downloaded the file directly on the mac using the copy link feature and Safari has the browser, both of these installers gave me the same error message:


While troubleshooting I downloaded it to a windows computer using Edge as the web browser and then moved the file to the Mac and it installed properly. The file name was:




That’s weird because the second file and the one you moved over appear identical. If you rename the file it won’t work, which is likely why the first one worked. Is the file you copied over and the one you downloaded identical in size? The only thing I can think is maybe it was an incomplete download.