# Live Expert Power Hour Oct 3 - The High-Efficiency Helpdesk: Mastering Ticket Views, Tags, and Automation

**URL:** <https://community.syncromsp.com/t/live-expert-power-hour-oct-3-the-high-efficiency-helpdesk-mastering-ticket-views-tags-and-automation/18660>\
**Category:** Announcements & Updates\
**Tags:** power-hour\
**Created:** [September 26, 2025, 7:20pm UTC](https://community.syncromsp.com/t/live-expert-power-hour-oct-3-the-high-efficiency-helpdesk-mastering-ticket-views-tags-and-automation/18660 "2025-09-26T19:20:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Caitlin](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/caitlin/32/2108_2.png) [@Caitlin](https://community.syncromsp.com/u/Caitlin)\
**Post date:** [September 26, 2025, 7:20pm UTC](https://community.syncromsp.com/t/live-expert-power-hour-oct-3-the-high-efficiency-helpdesk-mastering-ticket-views-tags-and-automation/18660/1 "2025-09-26T19:20:29Z")

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![Oct 3 Power Hour (1280x720 px) (2)](https://us1.discourse-cdn.com/syncro/original/2X/8/853e9803e2ab07be0bba1dd4a6b71f6880f11954.jpeg)

We’re back with another **Syncro[](https://us02web.zoom.us/webinar/register/7517515655898/WN_GSkXmLpETdio0ebtP19JKA)Power[](https://us02web.zoom.us/webinar/register/7517515655898/WN_GSkXmLpETdio0ebtP19JKA)Hour**, and this one is all about bringing order to your ticketing system. If your helpdesk ever feels overwhelming — with tickets piling up, VIPs needing special attention, or workflows getting messy — this session is for you.

Join **Lindsey Giusto from Syncro** (@Lindsey) and **Michael Paranich**  **from August eTech** as they share how to make ticket management more organized, efficient, and proactive using Views, Tags, and Automations.

**Date:** October 3  
**Time:** 3 pm ET / 12 pm PT

Here’s what you’ll learn:

- **Views & Tags** — Build workflows and segment tickets more effectively

- **Health Metrics** — Track KPIs and identify bottlenecks

- **Automation** — Use smart rules for assignments and alerts

💬 Use this thread to post your questions in advance, share how you’re using ticketing today, or let us know what you’d like covered.

📌 Recording and resources will be posted here after the session.

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**Author:** ![Caitlin](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/caitlin/32/2108_2.png) [@Caitlin](https://community.syncromsp.com/u/Caitlin)\
**Post date:** [October 3, 2025, 9:41pm UTC](https://community.syncromsp.com/t/live-expert-power-hour-oct-3-the-high-efficiency-helpdesk-mastering-ticket-views-tags-and-automation/18660/2 "2025-10-03T21:41:22Z")

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Thank you all for joining today’s Power Hour, **The High-Efficiency Helpdesk: Mastering Ticket Views, Tags, and Automation**. Big round of applause to @Lindsey and Michael Paranich for walking us through how to build a high-efficiency helpdesk.

If you missed it or would like to rewatch, you can view the recording **[here](https://community.syncromsp.com/t/power-hour-recording-the-high-efficiency-helpdesk-mastering-ticket-views-tags-and-automation/18688)**.