@Andy Have you actually tried to monitor a Linux server using SNMP? How many Linux boxes did you monitor in this way.
Sure it is possible for some use cases. Is it sensible and efficient to do that at scale across multiple Client sites? Reporting?
Does using SNMP provide enough similar functionality to a Windows Agent or a Mac Agent on those platforms?
Does SyncroMSP have a knowledge base article covering all the above questions?
++ to the above comment. Configuring SNMP in Syncro is slow and error prone. Also, many devices have issues with SNMP and it is only usable in evironments where there is another Syncro device available. This can further complicate matters as that device then becomes the single point of failure for reporting, in essence necessitating that the monitoring device be a server or similar.
It shouldn’t be error prone at all. I don’t believe there are any known issues with SNMP at the moment, but if you are seeing errors with that module please do report that to support so we can have a look.
SNMP will always require a monitoring agent as you say, but those devices are usually either servers, or treated like servers requiring 100% uptime and monitoring for offline alerts, etc.
It has nothing to do with my personal opinions, and has everything to do with existing priorities. Those are both business priorities, and priorities determined by the amount of existing and prospective partners asking for any specific thing.
With finite resources, it really comes down to what awards as many partners as possible the most value possible for the investment, and I am sure at some point that may wind up being a Linux agent. As of today, it is not currently part of our roadmap.
Given the feedback from the community I think it might be wise to pass these concerns up the chain. It increasingly feels like the dev team behind the scenes hasn’t produced a lot of tangible improvements and that critical integrations are lacking. Especially SSO/SAML and IP Whitelisting
I won’t be able to provide you exact timelines. I think I can say pretty confidentially is that I wouldn’t expect a Linux agent in 2023. Plans can always change, of course, but currently that’s what it’s looking like.
Thanks, I was only wanting a rough timeline of the focus on the PSA.
I had already reached the conclusion that a Linux agent wouldn’t appear in 2023. I am confident that it would be a significant Engineering effort. Probably at least 12 months from the first day of cutting the code to general production release. That doesn’t include the required pre scoping and design work.
I often believe it is better to be pleasantly surprised than bitterly disappointed.
I’ll assume there will not be a SyncroMSP Linux agent before the end of 2025.