Link Chat To Ticket If Started From Within Ticket

Hey,

I think that if you have a ticket open already, and you start a chat with a device from within the ticket, the link to the chat history should automatically be added to the ticket notes once the chat has ended.

4 Likes

This is a really, really good idea. Love it.

2 Likes

Yes please!!! We’ve been wanting the same thing.

I commented here on a workaround for now. Link chat to existing ticket - #5 by 168bdd9f7f2b748f0193

Agreed. Should be a way to attach a chat to an existing ticket, instead of copying the chat link and pasting in the ticket notes.

1 Like