Is there a way to make Public Note the default within the Communications area inside of the ticket? There have been many times I write and accidently put to email to the contact when done. I would like to make public note the default and if I need to email then I will select email.
Ticket > Preferences > Additional Settings > Ticket Comments - do not email comments by default
Oh my gosh there it is! I saw that selection but didn’t think anything of it. Thanks a lot!