Is RMM ALERT ID an available field in automated remediation

I’m trying to use power automate to handle automated remediation for server offline alerts since I can’t check the customer custom data fields in syncro to determine if it’s a premium or hourly customer. I’d like to be able to provide an option to mute or clear the alert, but I don’t appear to be able to access the alert id field in automated remediation, so it looks like I’ll have to pull all the alerts and then dig through them to find the right one so I can clear it or mute it?

Maybe you could use Customer Policy Folder or Policy Folder Name conditions instead and rename/clone your policies to allow such.

1 Like