Customer sends an email to an address we have set up. Sender is not automatically associated with an existing customer in Syncro. The Sender is listed as a contact within the customer details. Thats ok - we attempt to change the customer/link the sender from the leads tab but it never works. We have to wait until the ticket is created to then manually set the customer from within the ticket itself. After making this manual change, future leads-to-tickets are correct. Multiple senders from the same company need to be manually corrected.
The flow just seems odd and is wasting a lot of time when each incoming item must be checked manually.