Every time I install Splashtop on a Mac and make the first connection, I am prompted to install the sound driver (we don’t support PCs so I don’t know if this is also an issue with those). I can dismiss this box, but then every single time I connect to the Mac it pops up again. I have no choice but to continue seeing this box or to install the sound driver, but this means when I connect I’m blasted with whatever they’re listening to, or worse yet if our call is running on their end on a soft-phone we end up in a horrendous feedback loop until I quickly mash the mute button on my own Mac.
Can this sound driver be disabled by default? I really, really don’t want it.
If it can’t be disabled by default, can this please be considered as a feature request.
Yeah that does stop the sound playing, but involves manually connecting to the Mac, opening Splashtop, changing the settings one by one, something I’m not keen on doing for 300+ agents unless it can be scripted. That doesn’t fix the whole issue though, as the driver installer window keeps coming up when I remotely connect even if I change that setting.