How to set priority on generated Tickets

We have priorities enabled on tickets and required on the Ticket workflow techs use to create tickets, but what about tickets created by email. Is there any way to have the priority on new emailed tickets set automatically or to make priority a required field when tickets are being edited?

Hi @jordanritz - Currently I don’t think you can set this for emailed tickets. Priority can be set based on SLA that is attached to a contract. If you would like I can move this over to the feature request portion of the forum?

Yes, since it cannot be set as a default it would be great if you could move this over. I guess the feature request would be the ability to set a default priority level for each ticket creation method that would take effect if none was specified, and/OR the ability to require techs to set a priority level when adding time or changing status.