Getting Syncro Support
We recommend submitting most questions on our official community forum for fast answers to questions otherwise submit support requests on-line where you can assign the proper priority and category.
We offer 24 X 5 support, Monday - Friday (excluding major US holidays)
|Issue Priority||Description||Suggest Support Channels|
|P1 - Urgent||Outages and critical impact to business with no workaround||Online, Chat, Phone|
|P2 - High||Significant impact to business with workaround or subcomponents / features unavailable with significant impact to business.||Online, Chat, Phone, Community|
|P3 & P4 - Normal||General questions and issues that are not time sensitive||Community|
- Chat (chat button bottom right of this community)
- Online ticket (ticket button top right of this community)
- Phone 415-523-6363 +441134713301
For urgent P1 outages create your support ticket online and select the proper priority, or contact support via telephone.
Support requests submitted via email will be assigned the lowest priority.