How to get Syncro Support

Getting Syncro Support

We recommend submitting most questions on our official community forum for fast answers to questions otherwise submit support requests on-line where you can assign the proper priority and category.

Support Hours
We offer 24 X 5 support, Monday - Friday (excluding major US holidays)

Issue Priority Description Suggest Support Channels
P1 - Urgent Outages and critical impact to business with no workaround Online, Chat, Phone
P2 - High Significant impact to business with workaround or subcomponents / features unavailable with significant impact to business. Online, Chat, Phone, Community
P3 & P4 - Normal General questions and issues that are not time sensitive Community

Support Channels

  • Community
  • Chat (chat button bottom right of this community)
  • Online ticket (ticket button top right of this community)
  • Phone 415-523-6363 +441134713301

For urgent P1 outages create your support ticket online and select the proper priority, or contact support via telephone.

Support requests submitted via email will be assigned the lowest priority.

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