High CPU Usage on M1 Mac

SyncroDesktop.Svc using 200% of CPU.

This high usage continues until the process is killed. When it respawns usage is .2%
Additional item of note: Syncro reports the asset as offline until the process is killed and respawned.

Any thoughts on this.

Agent Version is 0.28.401

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I’m running an M1 machine and my CPU is running nice and cool.

Not to say that this isn’t happening on your machines. I’ve seen another post about the asset reporting offline too. Is there another piece of software, like an antivirus, that may be interfering with the process?

Could you private message me a link to the asset this screenshot came from?

Private message sent.
Original agent was 0.26.384 installed on 12-03-21. Everything was fine except for the agent not installing Bitdefender. Then mid december the agent updated and BD was installed. The other 2 system with the same behaviour did not have BD installed. Every time I restart the system the process suckks up CPU. Once I kill the process and it respawns the system will run fine. I almost never restart my laptop so I did not catch the issue as fast as the customers.

@clarence.rudd Thanks for getting that asset information to me.

Our team is going to look through our logs and follow up in a ticket so we can investigate further.

So it has been almost 4 weeks and the issue still continues. Last reply from Syncro support was 26 days ago.

Any update on this ?


We have the same issue. Do you by chance have Sophos Central installed on the machine in question?

No we don’t. I’ve even tried completely reinstalling the OS and just installing Syncro. Same problem. And still no reply from Support.

Hey @clarence.rudd,

Reaching out to support to get this update to you now.

I thought it was potentially some sort of AV, blocking the Syncro agent, but if you’re seeing it on a blank OS install then it must be something different.