We use several services that do not integrate with Syncro but send their alerts to our support inbox. Is there a way to rather than them raising a ticket, have these added as alerts?
I believe the only ways to create Alerts are via monitors, scripting and the API. So you could probably program something with powerbi, zapier or similar automation tool to watch a mailbox for certain characteristics and create alerts via the API.
My first thought when I saw this was to say “Ticket Automations!” since I thought it made sense.
Checking that though, while you can trigger based on the subject contents of the ticket, annoyingly you cannot raise an alert or run a script for the action. So I think @isaacg is on the money here.