Get ticket times from API

We want to get first response times from the API so we can build better metrics for our technicians, is this possible?

Currently I can only get when the ticket is created and when it was first updated. Ideally I’d like to be able to see when the first ticket timer starts.

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If you pull in ticket timers + tickets, you should be able to join those two and calculate the difference between created vs ticket timer created.

Ah yeap, I didn’t see that ticket timers was a separate get. thanks!