We would like to see a more clearly posted “to do list” on the dashboard.
Also perhaps a larger breakdown of tickets, or a more global connection for tickets.
Rather than customers/tickets, maybe customer/tickets/tasks, or customer/projects/tickets.
We find it can be difficult to organize things with a good means of both macro and micro sorting.
Either a ticket is for a project and it’s hard to figure out specific associated tasks, or a ticket is for a task, and there’s no way to sort which tasks are grouped together for a larger project.
My thought would be to make tickets about a full project, and then have a sub category of tasks, perhaps even associated with a specific tech, which could be listed at the top of their specific dashboard (and perhaps admins can see all tasks open sorted by tech).
This way immediately after login, there’s a clear to do list and not just a number of how many items are needed to be done, for them to then click and go to another location to sort through.
