Before the last update to rich text format we were able to forward client support emails to Syncro and it would create a ticket using the domain of the original sender if this was a known client. The ticket would also retain the relevant contact information.
Since the update when we forward client email support requests to Syncro it creates tickets but our company is now always the client, and contact information is stripped.
Is anyone else experiencing this? This is causing quite a bit of confusion.
This is not working for me either. I have tried multple ways of forwarding it. It always go to my default user and gets assigned to the main account (my company) instead of the client/customer account.